All questions related to your profile and managing it

• How can I change my password? 454
• I play in several clubs, can I have a single login? 293
• I have a single account across several clubs, how do I choose which club to display? 236
• A family member wants to become a member, can I add them? 192
• How do I book for a family member? 57
• I've lost my password. How can I recover it? 280
• How do I change my profile photo and information? 48
• I have several accounts: how do I merge them into a single login? 62
• How do I change the site language? 69
• How do I set my personal access code? 74
• My data: download, leave the club, delete my account 60
• How do I become a club member online? 55

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 177
• Why are some cells pink on the board? 410
• How can I make a booking 982
• How can I book with a guest? 285
• How can I edit a booking? 253
• How can I delete a booking? 338
• All courts are occupied. Can I join the waiting list? 115
• What payment methods are available to me for a booking? 144
• How to create an open booking 103
• How to join an open match 73
• Where can I find the court access code (door code)? 47
• How do I withdraw from an open match? 50
• How do I view my booking history? 55
• How do I see the weekly schedule? 56
• How do I find and book at another club? 49

How do I register for a camp or a school?

• Sign up for a tennis lesson 140

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 69
• How do I pay for a booking with my wallet? 54
• How do I split the payment with my partner? 59
• How do I use my restaurant vouchers? 54
• How do I view and pay my invoices? 70
• How do I download my certificates? 32
• How do I send money from my wallet to another member? 48

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 53
• How do I join my club's WhatsApp groups? 50
• How do I take part in the Défi-Plugin (challenge tournament)? 43

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 65
• How do I turn on dark mode? 59
• How do I install the Plugin.ch mobile app? 62
• How do I choose the notifications I receive on my phone? 55
• Where can I find the messages sent by my club? 66

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 64
• The administration home page 53

• Manage access 87
• Manage membership cards 87
• Manage clubhouse 68
• Manage restaurant credit 61
• Manage email sending 67
• Manage invoicing 72
• Manage member groups 68
• Manage registrations 64
• Manage special days 62
• Manage offers 70
• Manage online payments 55
• Manage billing regions 47
• Manage the club manager 49
• Manage challenge tournaments 68
• Manage RFID validation 70
• Manage general settings 62
• Setting up the accounts (general ledger) 73
• Configure EBICS: connect Plugin.ch to your bank 70
• Gate access log 64
• Manage multiple buildings 60

• Create a new court 81
• Manage court groups 72
• Manage booking periods 76
• Manage court usage 78
• List, edit, or delete a court 63
• Manage sports 61
• Close courts 83

• Create a new season 62
• Edit or delete a season 81
• Open the winter season by copying last season 41
• Link a sport to a season 50

• Manage recurrence authorizations 53
• Manage restrictions 67
• Manage subscription type 93
• Create booking prices: per session or per season 68
• Check rates with the rate grid 57
• Manage non-member and pay-as-you-go deductions 41
• Booking without a subscription: the guest subscription 46

• Create an item 76
• Assign an item to a member 60
• Edit or delete an item 68
• Delete an item assigned to a member 68
• Import linked items from Excel 53

• Display the member list 74
• Create a new member 99
• View a member's detailed information 72
• Display a member's operational data 60
• Manage member subscriptions 71
• Import member data 55
• Print member cards 55
• Print and export the member list 57
• Charge an item to a member or a group 51
• Link a member to a group 66
• Edit and delete a member 58
• Search for a member 58
• Managing duplicates: merging two profiles 68
• Managing units to be deducted: personalised hours and non-members 53
• Manage Swiss Tennis licenses 63
• Topping up a member's wallet 58
• Find and reactivate a removed member 57
• Issue a certificate for a member 57
• Managing families 59
• Handling erasure requests (GDPR) 84

• Add a new sponsor 54
• Invoice sponsors 62
• Re-invoice sponsors 64

• Assign and remove a role 58
• Roles and access: create and edit a role 80

• Activating the Lessons module 73
• Creating lesson items 59
• Create, edit, and delete a lesson 68
• Manage lesson groups 79
• Manage lesson enrollments 71
• Prerequisite 84
• Invoice and reminder texts 62
• Teachers' schedule 56
• Grouped payments of registrations (basket) 58
• Change the rate of a registration 61
• Copy a lesson for the next season 68

• Complete management of equipment rental 64

• Find old invoice groups (archives) 74
• Invoice considerations and display 76
• Create invoices 77
• Send invoices by email 55
• Manage payment reminders 71
• Print invoices 59
• List and search invoices 60
• Edit and delete invoices 71
• Invoicing a membership fee or an item: what's the difference? 80
• Automatic reminders for e-mail invoices 55
• Keeping the accounts with the general ledger 76
• Manage family discounts 63
• Import accounts from Excel 50
• Carry an overpayment over to the next invoice 44
• Transit accounts for online payments 82
• How invoice dates are calculated 62
• Annuler une facture ou une ligne déjà comptabilisée 65

• List of bank payments 58
• Processing via bank files 60
• Process a manual payment 67

• Process installments 64

• Managing bookings in the schedule 99
• Configure and use open matches 77
• Manage the set times 52
• Create a promo code and use it 76
• Refund a fixed-hour session that was released and taken again 53
• Moving a booking and creating a recurrence in the schedule 69
• Creating and managing recurrences 76
• The weekly view and the all-sports view 73
• The cash journal and the history of a booking 69
• Manage cash register prices 63
• Offering items with a booking 70
• Deleted bookings and deletion records 56
• Replace a player on a fixed hour 59
• A fixed hour cannot be added: nothing is displayed 58

• Manage automatic emails 67
• Sending bulk emails 66
• Manage messages 83
• History of sent emails 56
• Writing an e-mail with the editor 88
• Birthday and inactive member e-mails 58

• Manage challenge tournaments 71

• Enable partner search 67

• The statistics dashboard 66
• Invoicing bookings from the statistics 58

• Access the program 79
• Booking by a member 87

• Creating and configuring a lesson 75
• Sign up for a tennis lesson 60
• Managing registrations (administrator) 75
• Managing groups and the schedule 67
• Tennis lesson invoicing 58
• Invoicing check and Youth and Sport export 69

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 54
• Adding and editing an employee 68
• Special cases: minor salary, young people, pensioners, LPP 52
• Running the monthly payroll 75
• Entering a compensated absence (army, maternity, illness, accident) 52
• The 13th salary and holidays for hourly employees 55
• Paying salaries and reconciling them with the bank 59
• Correcting an approved payslip 55
• Salary certificates and annual lists 48

You'll find all the questions about booking without an account

• How can I book if I don't have an account 911
• Where can I find available courts in my area? 167
• How can I edit/cancel my booking if I don't have an account? 191